Regardless of the fast adoption of digital instruments, healthcare practices nonetheless rely closely on handbook workflows, with workers spending numerous hours on telephone calls, paperwork, and fragmented techniques. Whereas most options concentrate on automating particular person duties, Confido Well being secured a $3 million funding spherical to sort out creating digital employees that handle end-to-end operations in specialty healthcare practices.

Collectively Fund led the seed funding spherical, with participation from MedMountain Ventures, Insurrection VC, DeVC, Operators Studio and strategic healthcare operators. The corporate beforehand raised a pre-seed spherical led by Momentum Capital.

Based by serial entrepreneurs Chetan Reddy and Vichar Shroff, Confido Well being represents the fruits of their experience in AI-driven automation. The founders’ journey started with successful a prestigious Lockheed Martin grant for modern know-how, resulting in their first enterprise, DroneNation. This AI infrastructure mapping firm operated throughout India, Australia, and US markets, incomes recognition in The New York Occasions earlier than its profitable acquisition. Now with Confido Well being, they’re joined by Simran Parikh, who brings intensive authorities healthcare division experience to the workforce.

“When constructing Confido Well being, we centered on what healthcare suppliers actually want: instruments that don’t simply automate duties however tackle the operational burden totally,” mentioned Chetan Reddy, CEO of Confido Well being. “Our digital employees are designed to combine seamlessly with legacy techniques like EHRs, IVRs, and even outdated communication instruments. By automating and optimizing complete workflows, we’re not simply saving time; we’re serving to enterprises get better misplaced income and create sustainable development.”

Confido Well being’s platform creates specialised AI employees that deal with particular duties like appointment administration, insurance coverage verification, and care coordination. These digital employees hook up with current healthcare techniques in beneath 5 minutes by way of no-code deployment, delivering end-to-end job automation with out requiring practices to overtake their infrastructure. In contrast to conventional software program firms, Confido Well being fees on an hourly foundation just like full-time workers, eliminating integration and coaching charges.

“Confido Well being’s digital workforce represents a fruits of years of analysis, design, and growth, addressing some of the urgent challenges in healthcare immediately: operational inefficiencies that hinder affected person care,” mentioned Vichar Shroff, Co-Founder and Chief Product Officer at Confido Well being. “What units us aside is our capability to create AI options that seamlessly combine with legacy techniques, turning fragmented and unstructured information into actionable workflows in actual time. This can be a transformative innovation that not solely optimizes operational processes however basically enhances affected person outcomes. This innovation not solely frees up clinicians to concentrate on affected person care but additionally units a brand new normal for effectivity and reliability in healthcare operations.”

The platform processes unstructured information throughout a number of techniques in a HIPAA-compliant method, enabling real-time job completion. Validated on real-world information quite than public datasets, Confido’s digital employees can interact with sufferers in a number of languages and deal with a number of duties concurrently—even throughout off-hours. Early deployments present clients reaching 3 times larger affected person encounters, with workers finishing extra duties whereas experiencing decreased workload.

The platform’s growth was knowledgeable by tons of of interviews with US healthcare suppliers, from giant techniques to small rural practices. The corporate’s most vital deployment is with a nephrology group observe with round 50 places, the place AI-driven employees have grow to be as integral as human workers. Initially seen as a possible risk, after only one month workers acknowledged the AI options have been designed to make their lives simpler, not exchange them.

One giant renal group has practically freed their nurses and medical assistants from patient-facing duties, with workers solely intervening for AI-triaged calls. Equally, a surgical procedure heart shopper that beforehand made a number of affected person calls over a number of days has decreased name frequency by 60%. Throughout deployments, 95% of sufferers report improved experiences.

“Affected person coordination is commonly ignored, however Confido Well being’s workflows have remodeled our method by proactively speaking with sufferers, making certain they really feel cared for, listened to, and understood,” mentioned Jacob Zitterkopf DDS MSD, proprietor of a multi-location dental observe in Colorado. “This not solely improves our clinic’s effectivity and communication but additionally enhances the general affected person expertise.”

“Confido Well being is redefining the operational spine of specialty healthcare with its AI-powered digital workforce,” mentioned Shubham Gupta, Co-Founder and Common Accomplice at Collectively Fund. “By constructing healthcare AI Brokers to sort out advanced administrative workflows and ship tangible outcomes, they’re poised to resolve the workforce shortages and price pressures, and grow to be the important infrastructure for contemporary healthcare operations.”

Jane Wang, hospitalist at Stanford, Investor at MedMountain Ventures added “Supplier staffing shortages are at an all-time excessive,

fueled by burnout, declining reimbursement, and elevated calls for on the system. Confido’s answer alleviates the burden of shortages of nursing and allied well being skilled personnel and permits medical practices to proceed serving sufferers in want that may in any other case not obtain care as a result of lack of scheduling, follow-up, or schooling”.

Already serving 15+ clients throughout greater than 50 places and reaching 50,000+ sufferers month-to-month, the corporate will use this funding to boost its AI know-how and develop throughout surgical procedure, orthopedics, dental, renal, and pediatric specialties.

“The healthcare system desperately wants innovation to lift productiveness, improve workers expertise, and enhance responsiveness to sufferers’ wants. Confido Well being is positioned to revolutionize operations in specialty healthcare practices by way of its digital AI employees that may autonomously handle workflows, telephone calls, and different interactions with sufferers” added Jukka Alanen, managing associate, Insurrection Ventures.

Confido Well being envisions a future the place healthcare suppliers focus solely on affected person care, whereas digital employees deal with all operational duties. By eliminating administrative inefficiencies by way of AI that adapts to real-world complexities, the corporate is constructing a brand new normal for healthcare operations – one which delivers each sustainable development and enhanced affected person experiences.